Shared Goals (for Responding to Conflict or Challenging Behavior)
The general mindset among leaders and staff is that when conflicts arise or shared norms and expectations are broken, they should be addressed in a way that maintains and/or repairs trust and relationships. Conflict and challenges are seen as important, predictable experiences and opportunities for growth. It is the shared responsibility of adults to guide students in building the skills to express themselves, take accountability, and advocate for what they need.
The goals for responding to conflict or challenging student behavior (across all classrooms) are to build and maintain a safe, inclusive community by responding to needs, conflict, etc. with supports, consequences and opportunities for acknowledging and repairing harm.
Proactive and In-The-Moment Support
Proactive avenues to seek out conflict resolution or address issues are available to all school community members (e.g., available guidance counselors or school psychologists, peer mediation, community meetings, etc.). Students are clear on how to access these supports, feel comfortable reporting, and have faith that school will keep them safe and help seek resolution.
Adults (both proactively and in a moment of challenge) provide co-regulatory support – modeling and scaffolding through their own tone, volume, body language, verbal prompts, etc. Adults use their understanding of how culture shapes communication, along with their knowledge of the school community, to avoid their own bias affecting how a student is supported or reprimanded. Students are never punished for their emotions – instead, they are acknowledged and validated, even if there will be an accountability conversation that follows (e.g., “I see that you’re frustrated – working in a group can be really hard. Instead of yelling at your partners, let’s …”).
Consequences and Restoration
Challenging behaviors and/or conflicts are seen as symptoms, and there is shared commitment to getting to root causes, which might include skill or relationship building, a change in the environment or adult actions, support for getting to resolution, etc. Consequences are logical and follow a set of guidelines predetermined by the community (including families and caregivers), but with room for consideration of the specific circumstances. Adults’ ongoing work of reflection and learning around issues of identity and culture (e.g., race, ethnicity, gender identity, disability, language) ensure implicit or explicit biases do not interfere with students’ being treated equitably in these processes.
Students always have the opportunity to take accountability for their actions (and ask for accountability from others), which is treated as a way to restore trust and relationships, not as public shaming. This process focuses on giving voice and resolution to all those impacted.
Adult Capacity Building and Collaboration
All adults have the skills to manage conflict and/or challenging situations, and they effectively leverage additional support as needed (e.g., bringing in a school mental health professional or another trusted adult).
All staff members receive regular capacity-building and collaborative support on these skills (e.g., trainings, peer observations, feedback and coaching), coupled with the opportunity to do critical reflection and learning on the role of culture and identity in these practices. Staff at all levels regularly review data to ensure equitable implementation of supports and/or consequences to mitigate bias based on race, ethnicity, gender identity, disability, language, etc.